At DORVEN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
1. Return Eligibility
Returns are accepted within 7 days of delivery if:
- The item is unused and unworn.
- Original tags are attached.
- Original packaging is intact.
- The product is not damaged by misuse.
Items that fail to meet these conditions may not be eligible for return.
2. Non-Returnable Items
For hygiene and quality reasons, the following may not be eligible for return:
- Used or washed garments.
- Items without original tags.
- Customized or personalized products.
- Products purchased during final clearance sales.
3. Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
After verification, we will arrange a replacement or refund.
4. Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
5. Exchange Policy
Size exchanges may be available subject to stock availability.
Customers must initiate exchange requests within 7 days of delivery.
6. Return Shipping
If the return is due to a defective or incorrect item, DORVEN will cover return shipping costs.
For other eligible returns, return shipping charges may be deducted from the refund amount.
7. Contact Us
For return requests or assistance:
DORVEN Support
Email: support@dorven.fit
Website: dorven.fit