At DORVEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third-party payment providers)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
2. How We Use Your Information
We use the information collected to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products, services, and website experience
- Prevent fraudulent transactions
- Comply with legal obligations
- Send promotional communications (only where permitted)
3. Payment Security
DORVEN does not store your complete payment card details.
Payments are processed through trusted third-party payment gateways that use industry-standard security measures to protect your information.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, though some website features may not function properly.
5. Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only with:
- Shipping and logistics partners
- Payment service providers
- Website and technology service providers
- Government or legal authorities when required by law
Such parties are permitted to use your information only for the services they provide to us.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal and tax requirements
- Resolve disputes and enforce agreements
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request information about how your data is used
To exercise these rights, contact us using the details below.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
We encourage users to review their privacy policies before sharing information.
9. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it promptly.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
11. Changes to This Policy
DORVEN reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
DORVEN
Email: support@dorven.fit
Website: dorven.fit